Managed Services

Managed Services for Capacity Building, CRM, Revenue Management, Change Management and Renewable works such as Energy Efficiency services, Solar Rooftop Projects and Demand Side Management.

One of the new and emerging business is Energy Efficiency. Tata Power-DDL has undertaken a number of Energy Efficiency initiatives, for which it has been accredited with ESCO Level-1 certification from ICRA. The company offers a turnkey package of Energy Efficiency Services including Energy Audit, Feasibility Study, Financing Option, Performance Contracting, Project Engineering, Implementation And Measurement & Verification (M&V) including Rooftop Solar PV Installation and Demand Side Management.

Tata Power-DDL’s ‘ESCO model for implementing energy efficiency improvement projects’ in the commercial and industrial load category has also been awarded at the 17th National Award for Excellence in Energy Management as an ‘Innovative Energy Saving Service’ by the Confederation of Indian Industry (CII) in Hyderabad.

Capacity Building & Change Management
  • Formulation of strategic objectives in Vision and Mission workshop
  • Finalization of Organization Structure, Job Description, KRA, etc.
  • Formulation of process for Competency Mapping and Skill development
  • Training Need Assessment & Talent Management
  • Training Calendar Development and guidance towards content development
  • Designing of training modules, custom made to suit the needs of the DISCOM
  • Imparting training to the DISCOM staff in ‘train the trainer’ approach
  • Formulation of process for measuring Training effectiveness
  • Help in designing Employee Communication policy and Creating Safety Culture
  • Handholding for successful change management
Customer Service – RCM
  • Metering Plan and Metering Philosophies
  • Institutionalization of meter reading and billing quality check mechanism along with formulation of monitoring Framework with well-defined Key Performance Indices(KPI)
  • Reading based billing over Estimation Billing, reduction of billing and metering complaints.
  • Prioritizing Revenue Recovery Areas including mechanism for prevention of electricity theft like Social Stigma, AMR, revisit of metering strategy, meter reading processes, etc.
  • Focus on Revenue Collection- Review and Enhancement of Revenue Collection points
  • Monitoring of Commercial processes as per identified KPIs and suggesting improvement
  • Re-engineering of existing processes for integrated approach of managing Revenue Cycle through automated system
  • Policy Formulation, abidance to the Regulatory Framework and Policy Advocacy, etc.
Energy efficiency services in India & DSM
  • Automated Demand Response (ADR)
  • LED Streetlight management
  • Solar PV Monitoring and Analytics
  • Interactive Energy Platform (IEP) facilitates real time insights, automation and control over all edge of the grid resources such as distributed generation, storage and renewables